Terms & Conditions

1. Overseas genuine product guarantee
   Our merchants promise to sell 100% authentic overseas products and provide “genuine product protection services”. If any counterfeit or non genuine products are found to be sold, we will immediately compensate the buyer.
2. Global Direct Supply
   Our selected products are all shipped from overseas or bonded warehouses to your hands, with stable and reliable delivery logistics, which is shorter than the general international logistics cycle.
   Overseas source of goods: All goods are produced or sold overseas.
   Whole process monitoring: goods are sent from countries or regions outside Chinese Mainland, or from China’s bonded areas supervised by the customs, and 100% sunshine customs clearance is carried out. The logistics information can be viewed throughout the process.
3. Exclusive customer service hotline experience
   If you have any questions, please call the customer hotline: 400-606-9933, service hours: 9:00-24:00. If you are not convenient to call, you can also use online consultation services (online customer service hours: 9:00-24:00)!
4. 7-day worry free after-sales service
   We provide users with a 7-day worry free domestic after-sales service. If any quality issues are found with the product, users can submit a return application within 7 days after receiving the product. We will have professional after-sales personnel to provide after-sales service for cross-border imports on JD International, and you can shop with peace of mind!